Gembet takes your privacy seriously. This Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you hold over your information.
Last Updated: 1 January 2026This Privacy Policy (hereinafter "this Policy") is published by Gembet (hereinafter "Gembet", "the Company", "we", "us", or "our"), the operator of the online sports betting and live casino platform accessible atgembet.cam. This Policy describes how Gembet collects, uses, stores, shares, and protects the personal data of individuals who access or use the Gembet platform (hereinafter "Users", "Players", or "you").
Gembet is committed to protecting the privacy and personal data of all Users in a manner consistent with applicable data protection laws and internationally recognised data handling principles. This Policy has been drafted to provide transparent, accessible, and straightforward information about our data practices — not to obscure them in complex legal language.
By registering an account on the Gembet platform, placing bets, participating in promotions, or otherwise accessing any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy is to be read in conjunction with our Terms & Conditions, which are incorporated by reference.
Your data, your rights. Gembet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate, improve, and secure the platform — and to comply with applicable legal obligations.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies, or could reasonably be used to identify, a living individual — directly or indirectly. This includes name, identification number, contact details, financial information, device identifiers, and behavioural data linked to an individual. |
| Processing | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, combination, restriction, erasure, or destruction. |
| Data Controller | Gembet — the entity that determines the purposes and means of processing Personal Data collected through the platform. |
| Data Processor | Any third-party service provider engaged by Gembet to process Personal Data on its behalf and under its documented instructions. |
| KYC Data | Identity and age verification documentation submitted by Users as part of the Know Your Customer process, including copies of government-issued identification documents such as a Malaysian MyKad. |
| Cookies | Small data files placed on a User's device by the platform to facilitate session management, user preferences, analytics, and certain security functions. |
| Platform | The Gembet website, mobile site, and associated services accessible via gembet.cam. |
Gembet collects Personal Data from Users across several categories, depending on the nature of your interaction with the platform. We collect only the data that is reasonably necessary for the purposes described in this Policy.
When you create a Gembet account, we collect:
Prior to processing your first withdrawal, we are required to verify your identity. This involves collecting:
In connection with deposits and withdrawals, we collect:
Gembet does not collect full payment card numbers. Where card-based payments are processed, this is handled entirely by our third-party payment processors, who are subject to their own PCI-DS compliance obligations. Gembet receives only masked card data (e.g., last four digits) for display purposes.
Gembet collects Personal Data through the following means:
Gembet processes your Personal Data for the following specific and documented purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your Gembet account, including processing your registration, verifying your identity, and managing your account settings and preferences. |
| Service Delivery | Enabling you to place bets, access casino games, deposit and withdraw funds in MYR, and interact with all platform features. |
| KYC & Regulatory Compliance | Verifying your identity and age (21+) prior to your first withdrawal, and complying with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations under applicable law. |
| Fraud Prevention & Security | Detecting and preventing fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and other harmful conduct on the platform. |
| Customer Support | Responding to your enquiries, resolving complaints, processing responsible gambling requests (e.g., self-exclusion, deposit limit adjustments), and managing dispute resolution. |
| Responsible Gambling | Monitoring betting and gaming activity to identify potential indicators of problem gambling, implementing player-requested responsible gambling tools, and enforcing 21+ age restrictions. |
| Platform Improvement | Analysing aggregated and anonymised usage data to improve platform performance, user experience, and product offerings. |
| Marketing Communications | Sending promotional communications about bonuses, new games, and platform updates — only where you have provided explicit consent and only to the extent permitted under applicable law. You may withdraw this consent at any time. |
Gembet processes your Personal Data on the following legal bases, which correspond to the purposes described in Section 5:
Gembet does not sell, rent, or otherwise transfer your Personal Data to third parties for their own commercial or marketing purposes. We share your data with third parties only in the following circumstances:
We engage trusted third-party service providers who process Personal Data on our behalf and strictly under our instructions. These include:
All third-party Data Processors are bound by written data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to Gembet.
We may disclose your Personal Data to competent authorities, law enforcement agencies, courts, or regulators where required to do so by applicable law, court order, or binding regulatory direction — including connection with AML/CFT investigations.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data under the new ownership.
We never sell your data. No personal data collected through the Gembet platform is sold, licensed, or transferred to advertising networks, data brokers, or third-party marketing organisations for their own commercial purposes.
Gembet retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. You may request early deletion of certain categories of data in accordance with your rights described in Section 11; however, we may be required to retain certain data for legal compliance purposes notwithstanding such a request.
Gembet uses cookies and similar tracking technologies on the platform to provide core functionality, improve user experience, and analyse usage patterns. The following categories of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may impair some platform features. You can also clear stored cookies at any time through your device's browser privacy settings.
By continuing to use the Gembet platform after acknowledging this Privacy Policy, you consent to the use of strictly necessary and security cookies. Analytics and functional cookies are activated only upon your explicit acceptance through the cookie preference interface on the platform.
Gembet implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Users are responsible for maintaining the security of their own account credentials and for notifying Gembet promptly of any suspected unauthorised access.
Subject to applicable law and any overiding legal obligations on our part, you hold the following rights in relation to your Personal Data held by Gembet. You may exercise any of these rights by contacting our customer support team via live chat or at [email protected].
You may request a copy of the Personal Data we hold about you and information about how it is being processed.
You may request correction of any inaccurate or incomplete Personal Data we hold about you.
You may request deletion of your Personal Data where we no longer have a legal basis to retain it. Note: regulatory retention obligations may limit this right.
You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of your Personal Data for transfer to another service.
You may object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
You have the right to lodge a complaint with the competent data protection supervisory authority in the jurisdiction applicable to you.
We will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, and you will be informed of any extension and its reasons within the initial 30-day period.
The Gembet platform is strictly restricted to individuals who are at least 21 years of age. We do not knowingly collect, solicit, or retain Personal Data from any individual under the age of 21. If you are under 21, you are not permitted to use this platform or provide any personal data to us.
If we become aware that we have inadvertently collected Personal Data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that we may have collected data from an underage individual, please contact us immediately at [email protected].
21+ Only. Age verification is conducted before any withdrawal is processed. Accounts found to have been registered by individuals under 21 will be closed immediately and all associated data reviewed in accordance with applicable law. For players aged 21 and above only.
As an online platform serving Malaysian users, some of your Personal Data may be processed by Gembet or its third-party service providers on servers or infrastructure located outside Malaysia. Where such transfers occur, Gembet takes steps to ensure that appropriate safeguards are in place to protect your Personal Data in accordance with applicable data protection standards.
Safeguards applied to international data transfers include: the use of standard contractual clauses in agreements with Data Processors located in jurisdictions that do not offer an equivalent level of data protection; technical security measures consistent with those described in Section 10; and contractual restrictions on furtherward transfer by processors.
By using the Gembet platform and providing your Personal Data, you acknowledge and consent to the transfer of your data to servers and processors that may be located outside Malaysia, subject to the safeguards described in this section.
Gembet reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material, we will provide prior notice to registered Users via the email address associated with their account or via a prominent notice on the platform, at least 14 days before the changes take effect.
The date of the most recent revision to this Policy is indicated at the top of this page under "Last Updated". We encourage Users to review this Policy periodically to remain informed of how Gembet collects, uses, and protects their Personal Data.
Continued use of the Gembet platform following publication of any updated Privacy Policy constitutes acceptance of the revised. If you do not agree with the revised Policy, you must cease using the platform and may request account closure in accordance with the procedures described in ourTerms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by Gembet, please contact us through any of the following channels:
For data rights requests — including subject access requests, erasure requests, or objections to processing — please contact us via the email address above, clearly stating the nature of your request and your registered account email address for verification purposes.
For responsible gambling related matters, please visit our dedicated Responsible Gambling page. For general platform queries, our FAQ page may address your question without the need to contact support directly.
Privacy at a Glance
Six foundational commitments underpinning Gembet's approach to data privacy and player information security.
All data exchanged between your device and the Gembet platform is encrypted using bank-grade TLS/SSL protocols. Your login credentials, personal details, and payment information are never transmitted in plaintext.
Gembet does not sell, rent, or license your personal data to advertising networks, data brokers, or third-party marketers. Your information is used exclusively to operate and secure the platform.
You hold eight clearly defined data rights — from access and rectification to erasure and portability. All rights requests are processed within 30 days. Contact support anytime to exercise your rights.
Gembet collects only the personal data that is strictly necessary for the purposes stated in this Policy. We do not collect data speculatively or hold information longer than legally required.
Identity verification protects you as much as us. Strict KYC checks prevent fraudulent accounts from being opened in your name and ensure withdrawals reach only the verified account holder.
Data is not held indefinitely. Clear retention periods apply to each data category — from30-day session cookies to 5-year AML compliance records. Data is securely deleted or anonymised on schedule.
Privacy Understood
We've laid out exactly how your data is collected, used, and protected. If you have further questions, our FAQ page covers common privacy queries — or contact our24/7 support team directly. For players aged 21 and above only.
By continuing to use the Gembet platform you confirm you have read and understood this Privacy Policy. Please also review our Terms & Conditions. Play responsibly.21+ only.