Terms & Conditions

Introduction

These Terms and Conditions (hereinafter referred to as "the Terms", "these Terms", or "this Agreement") constitute a legally binding agreement between you (hereinafter "the User", "the Player", or "you") and Gembet (hereinafter "Gembet", "we", "us", or "the Company"), the operator of the online sports betting and live casino platform accessible at gembet.cam.

By accessing, registering on, or using any part of the Gembet platform — including but not limited to placing bets, participating in promotions, accessing live casino games, or utilising any payment features — you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety. If you do not accept these Terms, you must immediately cease use of the Gembet platform.

These Terms apply to all users of the Gembet platform regardless of the device, browser, or method of access used. They apply equally to desktop, mobile browser, and any native application access points. These Terms are supplemented by any additional rules, policies, or guidelines published on the Gembet platform, including our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

Definitions

For the purposes of these Terms, the following definitions shall apply:

Account Eligibility

To be eligible to register and maintain an account on the Gembet platform, a User must satisfy all of the following conditions at the time of registration and on a continuing basis throughout the duration of their account:

• Be at least 21 years of age. Gembet maintains a strict 21+ minimum age policy for all casino and sports betting activities. Verification of age is required prior to processing any withdrawal.
• Be a natural person acting on their own behalf. Registrations on behalf of another individual, corporation, or trust are strictly prohibited.
• Not be a resident of, or be accessing the Platform from, a Restricted Jurisdiction. It is the User's responsibility to determine whether their jurisdiction permits online gambling.
• Not be a current or former employee, director, officer, contractor, or agent of the Company, or an immediate family member or household member of any such individual.
• Not be subject to any self-exclusion order or voluntary exclusion that applies to this Platform or to online gambling more broadly.
• Not have had a previous Gembet account terminated by the Company for a breach of these Terms.
• Possess a valid form of payment that is registered in the User's own name and lawfully usable for online transactions in the User's jurisdiction.

Account Registration & Security

4.1 Single Account Policy

Each individual User is permitted to hold only one active account on the Gembet platform. The creation of multiple accounts by the same individual — whether using different email addresses, names, payment methods, device identifiers, or IP addresses — constitutes a material breach of these Terms. The Company employs technical and procedural measures to detect and prevent duplicate account creation.

4.2 Accuracy of Registration Information

Users are required to provide accurate, current, and complete information during the registration process, including but not limited to: full legal name (matching government-issued identification), date of birth, residential address, and a valid email address. The Company reserves the right to request documentary evidence to verify any information provided at any time.

4.3 Account Security

Users are solely responsible for maintaining the confidentiality of their account credentials, including username and password. Any activity conducted from a User's account — whether or not authorised by the User — will be deemed to have been conducted by that User. You must notify Gembet customer support immediately if you suspect unauthorised access to your account. The Company will not be liable for any losses arising from unauthorised account access that results from the User's failure to maintain adequate credential security.

4.4 Know Your Customer (KYC) Verification

Prior to processing any withdrawal request, Gembet is required to conduct KYC verification. Users will be asked to submit a clear, unobstructed photograph or scan of a valid Malaysian government-issued identification document (e.g., MyKad). Additional documentation — such as proof of address or payment method verification — may be requested at the Company's discretion. Failure to complete KYC verification within a reasonable timeframe will result in the suspension of withdrawal capabilities until verification is successfully completed.

Deposits & Withdrawals

5.1 Accepted Payment Methods

Gembet accepts deposits and processes withdrawals via a range of Malaysian payment channels, including Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and selected cryptocurrency networks (BTC and USDT). The availability of specific payment methods may vary and is subject to change without prior notice.

5.2 Minimum Transaction Amounts

The minimum deposit amount is RM30 per transaction unless otherwise specified in applicable promotional terms. The minimum withdrawal amount is RM50 per transaction. Maximum transaction limits apply per method and are displayed within the Player's account cashier section.

5.3 Currency

All Player Funds are held and displayed in Malaysian Ringgit (MYR). Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time the deposit is confirmed on the relevant blockchain network. Gembet does not charge currency conversion fees; however, the Company does not guarantee any particular exchange rate.

5.4 Withdrawal Processing

Withdrawal requests submitted by Players who have completed KYC verification and satisfied all applicable wagering requirements are processed as follows: e-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay, DuitNow) are typically completed within 5 to 30 minutes; bank transfer withdrawals are typically completed within 30 minutes to 2 hours; cryptocurrency withdrawals are typically completed within 15 to 60 minutes, subject to network congestion. The Company does not guarantee these processing times and shall not be liable for delays attributable to third-party payment processors, bank processing schedules, or network congestion.

5.5 Withdrawal Restrictions

Withdrawals will only be processed to a payment account registered in the same name as the Gembet account from which the withdrawal is requested. Third-party withdrawals are strictly prohibited. The Company reserves the right to request additional documentation before processing any withdrawal it deems unusual, high-value, or potentially indicative of fraudulent activity.

Bonuses & Promotions

6.1 General Bonus Terms

All bonuses and promotional offers made available on the Gembet platform are subject to specific terms, including wagering requirements, minimum deposit thresholds, eligible game categories, and time limitations. These specific terms are published alongside each individual promotion and are incorporated into these Terms by reference.

6.2 Wagering Requirements

Bonus Funds credited to a Player's account cannot be withdrawn directly. They must be wagered a specified number of times (the Wagering Requirement) before any associated winnings become withdrawable as real funds. The applicable Wagering Requirement multiplier varies by promotion and is explicitly stated in each promotion's individual terms. Unless expressly stated otherwise, winnings generated from Bonus Fund wagers contribute to the Wagering Requirement at the rate of 100% of the stake.

6.3 Abuse of Bonus Terms

The Company reserves the right to cancel any bonus and void any associated winnings where it has reasonable grounds to believe that a Player is engaging in bonus abuse, which includes but is not limited to: low-risk wagering patterns designed to satisfy Wagering Requirements while minimising actual gambling risk; using multiple accounts to claim the same promotion; or providing false information to qualify for a promotion.

6.4 Modification and Cancellation

The Company reserves the right to amend, suspend, or withdraw any promotion at any time. Where a promotion is withdrawn while a Player's Wagering Requirement is still in progress, the Company will give reasonable notice and will honour the existing Wagering Requirement timeline where practicable.

Betting Rules & Game Terms

7.1 Bet Acceptance

All bets are subject to acceptance by the Company. A bet is only confirmed and binding upon the Player receiving a bet confirmation reference number from the system. The Company reserves the right to decline, limit, or void any bet at its absolute discretion, including but not limited to bets placed after a relevant event has commenced, bets placed at clearly erroneous odds, or bets that may indicate the use of automated betting software.

7.2 Errors and Malfunctions

In the event of a technical malfunction, data feed error, human error in published odds, or any other system error that results in a bet being placed or a game being played under incorrect conditions, the Company reserves the right to void the relevant bet or game round and return the staked amount to the Player's account. The Company shall not be liable for any losses, including anticipated winnings, arising from such errors.

7.3 Sports Betting Specific Rules

Sports betting markets — including Liga Super Malaysia, EPL, UEFA competitions, UFC, and other covered events — are governed by the specific market rules displayed within the relevant betting interface. In the event of event postponement, abandonment, or cancellation, specific settlement rules apply and are detailed in the platform's sports betting rules documentation. Where matches are rescheduled within 24 hours of the original kick-off time, bets may stand at the Company's discretion.

7.4 Casino and Slot Game Rules

All casino games — including live baccarat, blackjack, roulette, sic bo, and slot titles — operate according to their individual game rules as documented within each game interface. All Random Number Generator (RNG) outcomes are independently certified for fairness. Published RTP (Return to Player) percentages are indicative averages over statistically significant sample sizes and do not guarantee any individual session outcome.

Prohibited Conduct

The following conduct is strictly prohibited on the Gembet platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement or regulatory authorities:

• Registering or using the Platform while under 21 years of age.
• Opening, maintaining, or using more than one account, whether under the same or different identity information.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Accessing the Platform from a Restricted Jurisdiction using a VPN, proxy service, or any other means of obfuscating your actual location.
• Using automated software, bots, scripts, or any other artificial means to place bets or interact with the Platform.
• Engaging in any form of match-fixing, collusion, or exploitation of information not publicly available at the time a bet is placed.
• Depositing funds derived from criminal activity, money laundering, or any other unlawful source.
• Engaging in abusive, threatening, or harassing behaviour towards customer support staff or other users.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software, security systems, or data infrastructure.
• Exploiting technical errors, software glitches, or undocumented platform behaviours for financial gain.

Intellectual Property

All content on the Gembet platform — including but not limited to trademarks, logos, brand names, design elements, software, text, graphics, images, audio-visual materials, and game titles — is the exclusive intellectual property of the Company or its licensed third-party suppliers. All rights are reserved.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit any reproduction, redistribution, modification, public display, or commercial exploitation of any Platform content without the Company's prior written consent.

Any unauthorised use of Gembet's intellectual property may result in civil and/or criminal liability under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable to any User for any loss or damage — whether direct, indirect, incidental, special, consequential, or punitive — arising from or in connection with the use of, or inability to use, the Gembet platform, including but not limited to:

• Gambling losses or unexpected game outcomes.
• Loss of anticipated winnings, profits, or bonus credits.
• Platform unavailability due to maintenance, technical issues, or third-party service disruptions.
• Losses arising from the User's reliance on inaccurate information published in error on the Platform.
• Unauthorised access to a User's account resulting from the User's failure to maintain adequate security practices.
• Losses attributable to the User's breach of these Terms or applicable law.

Nothing in these Terms shall operate to exclude or limit liability that cannot lawfully be excluded or limited under mandatory applicable law. The Platform is provided "as is" and "as available" without warranty of any kind, express or implied.

Account Suspension & Closure

11.1 Suspension by the Company

The Company reserves the right to suspend, restrict, or permanently close a User's account at any time and without prior notice where it has reasonable grounds to suspect: a breach of these Terms; fraudulent activity; money laundering or the use of funds derived from criminal activity; exploitation of technical errors; underage gambling; or any other conduct that the Company deems harmful to the integrity of the Platform or to other Users.

11.2 Forfeiture of Funds

In cases of confirmed fraud, identity misrepresentation, underage gambling, bonus abuse, or a material breach of these Terms, the Company reserves the right to forfeit all or part of the funds held within the affected account, including Player Funds and Bonus Funds. The Company will provide written notification to the affected User detailing the grounds for forfeiture.

11.3 Voluntary Account Closure

Users who wish to close their account voluntarily may do so by contacting customer support. Prior to account closure, any outstanding wagering requirements must be resolved and all withdrawable balances must be withdrawn. The Company will not be responsible for restoring a voluntarily closed account or any associated balances after 90 days from the closure date.

11.4 Self-Exclusion

Users who wish to self-exclude from the Platform for responsible gambling reasons should contact customer support or visit our Responsible Gambling page for information on self-exclusion options. Self-exclusion requests are processed as a priority and the Company will use reasonable endeavours to enforce the exclusion across all Platform touchpoints.

Responsible Gambling

Gembet is committed to promoting responsible gambling and player welfare. The Company provides a range of tools to assist Players in managing their gambling activity, including deposit limits, session time reminders, and self-exclusion programmes. These tools are accessible through the Player's account settings and through our Responsible Gambling page.

The Gembet platform is strictly restricted to players aged 21 years and above. Gambling should be treated as a form of entertainment and not as a means of generating income. Players are reminded that outcomes in sports betting and casino games are inherently uncertain and that losses are always possible.

Privacy & Data Protection

The collection, storage, and processing of personal data submitted by Users in connection with the Gembet platform is governed by the Company's Privacy Policy, which is incorporated into these Terms by reference and forms an integral part of this Agreement.

By registering and using the Gembet platform, Users consent to the collection and processing of their personal data as described in the Privacy Policy. Users acknowledge that certain personal data, including identity verification documents submitted for KYC purposes, may be retained for a period required by applicable anti-money laundering regulations even after account closure.

Amendments to These Terms

The Company reserves the right to amend, modify, update, or replace these Terms at any time. Where changes are material, reasonable notice will be provided to registered Users via the email address associated with their account or via a prominent notice on the Platform prior to the changes taking effect.

Continued use of the Gembet platform following publication of updated Terms constitutes the User's acceptance of the revised Terms. If a User does not accept the revised Terms, they must cease using the Platform and may request voluntary account closure in accordance with Section 11.3 of these Terms.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed. Any dispute arising out of or in connection with these Terms, including any dispute relating to the existence, validity, breach, or termination of these Terms, shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Prior to initiating any formal legal proceedings, Users are encouraged to contact the Gembet customer support team to seek resolution of any complaint or dispute through the Company's internal complaints procedure. The Company will use reasonable endeavours to resolve complaints in a timely manner and will provide a written response to all formal complaints within 10 business days.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any other aspect of the Gembet platform, please contact our customer support team through any of the following channels:

• Live Chat: Available 24/7 via the live chat widget on the Gembet platform. Average response time: 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link)
• Languages Supported: English, Bahasa Melayu, and Mandarin.

For responsible gambling-related enquiries, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gambling page for dedicated resources and contact information.

For general platform information, frequently asked questions, and support documentation, please visit our FAQ page.